Terms & conditions

Payment of bookings

For bookings made through our online reservation system (secure payment), the full amount of the stay is charged to your card at the time of booking.

For bookings by phone or email, the full amount is settled by bank transfer at the time of booking. The reservation is then held for 10 days: receipt of payment within this period confirms it. Without payment within this period, the reservation option may be released.

Right of withdrawal

A period of 7 days following the booking date is granted, whatever the booking method. In the event of cancellation, administrative fees equal to 5% of the booking amount are retained.

Modification or cancellation

Cancellations are not refunded, but we send you a gift voucher if the conditions below are met. Any modification or cancellation must be requested in writing, preferably by email.

On your initiative, before your arrival

Conditions applicable to bookings paid for or validated by a gift voucher:

• More than 30 days before the arrival date: you may move your booking or request a gift voucher.
• Between 30 and 10 days before the stay: 50% of the accommodation amount is retained.
• Less than 10 days before arrival, interrupted or unused stay: the full amount of the booked stay remains acquired by Les Cabanes de Marie.

On the initiative of Les Cabanes de Marie, before your arrival

Management reserves the right to cancel your stay for safety reasons, unforeseen personal circumstances or factors beyond its control. In this case, we offer to postpone your stay to a later date, within 12 months.

On site

Should access to your cabin be refused on site, no compensation may be claimed.

Purchase and use of a gift voucher

• Gift vouchers can be used on any of the cabins’ opening days.
• They are valid for one year from the date of issue, extendable by one further year on simple request — i.e. two years of validity in total.
• Beyond these two years, a 25% fee applies per additional year. Example: a 100.– voucher is worth 100.– for the first two years, 75.– the third, 50.– the fourth and 25.– the fifth.
• All extensions are counted from the date of issue shown on the voucher.
• Gift vouchers are non-refundable.